Enquiries Team Leader

Enquiries Team Leader

Colchester

£28,000 per annum

Monday to Friday : 9am to 5.30pm : Office based

Healthcare Homes are recruiting for an Enquiries Team Leader to join our Enquiries Team at our central office near Ardleigh, Colchester.

Working as a member of the Enquiries team you will be supporting the care home teams with managing enquiries and booking show rounds, liaising with the homes/branches, capturing and qualifying enquiries and ensuring faultless follow up through to admission, taking responsibility for the team .

As a Team Leader you will be responsible for the daily planning of team member deployment to respond to immediate priorities and ensure continuous occupancy improvement.  You will ensure the team provides the best possible customer experience for anyone seeking support from Healthcare Homes Group, capturing and qualifying enquiries and ensuring follow ups.

The ideal candidate will have proven experience in enquiry handling and delivering exceptional customer service, experience of working in the care industry and be proficient in compiling and presenting data and information for reporting purposes.

In return we offer a comprehensive benefits package including:

• Company Pension
• 25 days holiday
• Refer a Friend scheme worth up to £1000 per person
• Employee Assistance Programme to support your mental health, financial support, counselling and family wellbeing
• Extensive training courses through our Healthcare Homes Academy
• Blue Light Card offering a number of discounts across retail and hospitality and discounted tickets for theme parks and attractions
• Recognition and Long Service awards.

Established in 2005, Healthcare Homes Group has an existing portfolio comprising of 48 residential and nursing homes located across East Anglia and the South of England. We are a Top 20 provider within the care sector and our ethos is to deliver the best person-centred care to all our residents.

If you are looking for a new and rewarding role and want to be part of this exciting team then apply or get in touch today.