We wanted to reassure you during these challenging and unprecedented times that safety remains paramount for our residents, our teams and any potential new colleague wishing to join.

We are reaching out to those in other industries with vital transferable skills, that have found themselves not able to work because of company closure. We have bank, permanent and part-time opportunities for you to consider within our homes and in the community, full training and support will all be provided and again your safety will be our priority.

Available Bank roles can be seen here

Help us help the most vulnerable people today.

Saffron Walden

Mr & Mrs B recently asked for help from the branch; Mr B was on palliative care and both he and his wife were finding this time particularly emotional and difficult. 

Mrs B was very concerned she couldn’t care for her husband correctly, her biggest fear being medication.  It was confirmed to her that the Saffron Walden branch carers would assist fully with her husband’s medication.  The branch also liaised with District Nurses who were very quick to visit and assist with a chest drain.

Care was set up to support three times a day.  These calls provided not only support to Mr B but emotional support for Mrs B and their family members.

One day, Mr B had really wanted his hair washed but his family were unsure how to go about this. The carer who visited soon had a bowl of water and the shampoo ready and carried this out.  Mr B felt wonderful and could not have been more pleased with what seems a normal everyday chore.

Sadly, Mr B passed away after a turn for the worse.  Mrs B contacted the branch to thank the team for all of their support, help and kindness. 


Sumner’s Farm Close, Harlow

Mr & Mrs T were living in their own bungalow in Suffolk prior to their move to Harlow. They were receiving poor quality homecare from a different provider.

Their family moved Mr & Mrs T closer to them in Harlow to live at Sumner’s Farm Close.

Mr T had lung cancer and suffered from aneurisms; Mrs T had dementia, was diabetic and suffered incontinence.  In time, their health and social wellbeing had vastly improved and they were able to access the daily lunch time meal service and join in with social activities.  Mrs T’s diabetic condition improved as did her incontinence management and personal care needs; all of which her family were so thankful.

After some time, Mr T became unwell and was advised by his GP to go in to hospital.  Sadly, he passed away.

Fortunately, Mrs T had the support of the care team, her family and new friends to help her at this sad time. 



The team have been supporting Mrs B since October 2016.  Mrs B has Parkinson’s disease and mental health issues.

Mrs B was initially very reluctant to engage with the care team; declining personal care, never dressing and remaining unkempt.

After time, the team leader managed to get agreement from Mrs B to fit a key-safe due to lack of mobility.

Through encouragement from the team, Mrs B gradually agreed to accept personal care.  Ongoing monitoring and review of Mrs B’s care package continues to ensure best support for her.

Mrs B now dresses and takes a pride in her appearance.  A key to this has been the consistency of her care team and the team’s flexibility dependent on changeable needs/preferences.



Mr M commenced his care in 2014.  Mr M has learning difficulties and as such felt rather isolated.

In time, carers got to know Mr M and it came to light he had a love for aeroplanes. 

Mr M can walk short distances but then tires and requires wheelchair assistance; this made him feel he could not access the community.

The branch arranged a review meeting with the local authority to request if a carer could assist Mr M in the community.

Carers now take Mr M to Duxford or North Weald airfield to fulfil his passion for aeroplanes.  Mr M now has more confidence and is going shopping and also visiting his Mother.


Hornchurch – Live in

A customer was referred to the branch in November 2013.  They had been hospitalised due to their mental health and a sustained brain injury.  When commencing care, the customer would refuse personal care, remained in their room, smoked against advice and was often non-compliant with medication. 

Over time, our customer began to trust in her carers and allowed them to care for her.  She is now attending college courses for cooking, pottery, country & western dancing, plays bingo and enjoys shopping for clothes. 

The customer’s mental health is much improved; she has also given up smoking.