We wanted to reassure you during these challenging and unprecedented times that safety remains paramount for our residents, our teams and any potential new colleague wishing to join.

We are reaching out to those in other industries with vital transferable skills, that have found themselves not able to work because of company closure. We have bank, permanent and part-time opportunities for you to consider within our homes and in the community, full training and support will all be provided and again your safety will be our priority.

Available Bank roles can be seen here

Help us help the most vulnerable people today.

Medications Officer - Swaffham branch (25 hours per week)


Swaffham including Downham Market, Dereham, Fakenham and surrounding areas

Salary & Benefits

£10.15 per hour plus mileage

Vacancy Type

Part Time,


Closing Date


Medications Officer - Swaffham including Downham Market, Dereham, Fakenham and surrounding areas

Part-time - 25 hours per week

The Medications Officer will be responsible for managing care workers in their daily activities to ensure a consistent quality of service is provided. In addition, the candidate will be required to visit new customers prior to the provision of a homecare package to introduce the company, carry out initial risk assessments and ensure all records and files are in place. The role will be flexible in line with the needs of the business.

Reporting directly to the Branch Manager, the primary purpose is to ensure that service users receive their medication accurately at appropriate time.  The successful candidate will be required to ensure that the files for both Care Assistants and Service Users are compliant and that both Care Assistant and Service User reviews and assessments are competed in a timely fashion in line with reports.

Main Tasks and Responsibilities:

  • This is field based position; you are expected to be available accordingly to carers availability for spot checks and supervision. Spot checks, supervisions and medication assessment may need to be completed before and after office opening hours
  • Full drivers licence and access to your own vehicle is required
  • Some meeting may need to take place on Saturday or Sunday - you are expected to attend accordingly
  • Liaise with care plan assessors to ensure that assessments take place for new service users, that the correct paperwork is in the service user’s homes and ensure that these are updated and amended when care plan changes take place
  • To make sure customers personalised care plan are changed when medication administration rules changed
  • To ensure all spot checks and supervisions are completed for each new or returning from hospital customers
  • Carers to be supervised a minimum of four times a year
  • Medication assessment are to be presented to the manager for final check before filing
  • Ensure that all MAR charts are produced and delivered to customers houses with no delays
  • Ensure that all MAR charts are collected and audited monthly
  • MAR charts are to be collected and checked by the 14th of each month
  • Error letters completed, compliance documentation completed for carers and customers and any concerns are to be reported to the manager with no delays
  • Compile and send out to care workers reports of any errors on the appropriate forms and arrange to meet with care workers to explain if needed
  • Keep a comprehensive record of all issues relating to medication and ensure notes are added to the Staff Plan Journal (Agency Manager) as necessary
  • Co-ordinate any medication changes that arise throughout the week
  • To be available to take calls (within working hours) from care workers, service users, district nurses or GPs concerning medication. Minimum twice a week; days to be confirmed
  • Hold on-call phone where appropriate (minimum once a week and one weekend in 4 weeks) - rota to be confirmed
  • Organise care workers availability for any medication training courses that need to be completed - especially after errors
  • Ensure both Care Assistant files and Service User files are fully compliant
  • Attend team meetings as necessary
  • Attend meetings with district nurses and/or GPs
  • Inform care staff of any changes or updated information
  • Report any concerns regarding care workers or service users
  • Liaise with other professionals to implement all medication changes
  • File all completed MAR charts in service user’s folders by the 14th of each month
  • Attend training as necessary and adhere to the Company's policies and procedures at all times
  • Telephone calls must be answered and dealt with promptly, politely and courteously regardless of whom you are speaking to and treat all colleagues and service users equally and respectfully, in line with equal opportunities
  • Support other departments as and when required. On occasions you may be required to work additional hours when necessary

Daily Duties:

  • Maintain and respect confidentiality of information in line with the requirements at all times in line with the Data Protection Act
  • Ensure the dignity and respect of every service user is maintained at all times
  • Travel as required within the area and other areas within the company for business and training
  • Complete weekly KPI’s, by 17:00 each Friday providing full information regarding completed tasks, time scale and mileage claim. Failing to meet the deadline in delivery of this information to the Manager may result in the delay of your wages pay
  • This is the field-based position. The successful candiate will be require to work a minimum of 6 hours a week in the office completing documentation and completing telephone queries. Remaining working time will be scheduled to complete field-based duties
  • Weekly KPI must be completed in advance by Wednesday for the following week to make sure all upcoming assessment are completed

This list is not exhaustive and you may need to carry out other duties within the remit of the role

Health and Safety:

Co-operate with the employer to ensure the compliance with Health and Safety legislation and the Health and Safety policies and procedures are adhered to, not intentionally or recklessly interfere with, or misuse anything provided in the interests of health, safety or welfare, in pursuance of the relevant statutory provisions

Person Specification Knowledge and Experience:

  • Previous experience working within the homecare industry
  • Working knowledge of regulatory frameworks, inspection processes and documentation
  • Understand service provision in the care profession
  • Care/support worker and service user matching
  • Good working knowledge of IT systems
  • Experience of undertaking service users assessment, care/support plan, risk assessment and reviewing documents
  • Previous knowledge of report preparation

Skills and Abilities:

  • Develop good and effective relationships with all aspects of the business internally and externally
  • Possess excellent presentation, planning and organisational skills
  • Excellent written and oral communication skills
  • Be self-motivated and have the ability to take a pro-active approach
  • Ability to work as part of a team
  • Ability to problem solve
  • Excellent attendance and time keeping record
  • Pay attention to detail
  • Display a flexible approach to work and manage, prioritise and work to deadlines and have the ability to achieve results

Education and Qualification:

General secondary education qualifications

Level 3 certificate in Health and Social Care or equivalent is desirable but not essential as an opportunity to undertake training will be provided.


Please ensure you provide your CV and covering letter with your application.


Please contact Jeni Cawkill (Branch Manager) on 01760 726390 if you would like further information.