Medication Officer - Watton branch


Watton and surrounding areas

Salary & Benefits

£10.15 per hour plus mileage

Vacancy Type

Part Time,


Medication Officer - Watton branch (20 hours per week)

Manorcourt Homecare, the homecare services division of residential care provider Healthcare Homes, specialises in delivering a range of care packages to people who wish to remain in their own homes for as long as possible. The Medications Officer is responsible for managing care workers in their daily activities to ensure a consistent quality of service is provided.


The candidate will be required to visit new customers prior to the provision of a homecare package to introduce the company, carry out initial risk assessments and ensure all records and files are in place. The role will also include providing care in the community. Additionally, supervise operational staff and provide support to the co-ordinators ensuring quality and consistency of service provision at all times. The role will be flexible in line with the needs of the business.


Main Tasks and Responsibilities:

  • To provide support to Co-ordinator and Branch Manager as and when required.
  • To be an integral part of the on-call rota.
  • To attend care calls in the local community as and when required.
  • To undertake any initial investigations relating to complaints or disciplinary matters.
  • To investigate matters confidentially, compassionately and fairly. Recording findings in the correct format and reporting to the Registered Manager so that action can be taken if required.
  • Ensure that MAR charts are collected and audited monthly.Compile and send out to care workers reports of any errors on the appropriate forms, and arrange to meet with care workers to explain if needed.
  • Keep a comprehensive record of all issues relating to medication and ensure notes are added to the Staff Plan Journal as necessary.
  • Coordinate any medication changes that arise throughout the week.
  • Organise care workers availability for any medication training courses that need to be completed.
  • Make frequent checks on the information provided to service users, ensuring they have the most up to date version, this includes the company’s policies and procedures.
  • To carry out spot checks on staff allocated to your team to ensure all expected duties have been carried out and the individual in receipt of our services is satisfied with the service.
  • To oversee training of new care staff allocated to your area and provide progress feedback reports and assessments as needed.
  • Assist and provide additional support to the local office as and when required including covering calls in emergencies.
  • Attend unscheduled reviews, assessments and meetings as required, including meetings with district nurses and/or GPs.
  • Report any concerns regarding care workers or service users & Inform care staff of any changes or updated information.
  • File all completed MAR charts in service user’s folders.
  • Respect the confidentiality of information in line with the Data Protection Act at all times.
  • Ensure the dignity and respect of every service user is maintained at all times.
  • Travel as required within the area and other areas within the company for business and training.
  • This list is not exhaustive and you may need to carry out other duties within the remit of the role.

Health and Safety:

Co-operate with the employer to ensure compliance with health and safety legislation and the health and safety policies and procedures, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety or welfare, in pursuance of the relevant statutory provisions.


Skills, Knowledge and Experience:

  • Previous supervisory experience gained working within the homecare industry.
  • Working knowledge of regulatory frameworks and regulatory body inspection processes and documentation.
  • Be competent with the use of IT systems
  • Develop good and effective relationships with all aspects of the business internally and externally.
  • Demonstrate an ability to ensure confidentiality.
  • Ability to lead, coach and inspire others.
  • Possess strong planning and organisational skills
  • Excellent written and oral communication skills
  • Be self-motivated, have ability to take a pro-active approach
  • Ability to work as part of a team
  • Ability to problem solve
  • Excellent attendance and time keeping record
  • Attention to detail
  • Flexible approach to work and manage, prioritise and work to deadlines
  • Full driving licence and access to a vehicle is essential
  • General educational qualifications: Level 2 Health & Social Care certificate and working towards Level 3 is desirable.

The successful Medication Officer will be required to complete enhanced DBS. 


This is a fantastic time to join Manorcourt Homecare, as we continue to grow and develop our services. If you have the unique qualities required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones, we would welcome your application.